Need Help? We're Right Here.
When 30 PCs and console stations are buzzing, you don't need an AI chatbot loop or a 48-hour email queue. You get direct access to our actual developers.
Average First-Response Time: < 12 minutes
Direct human response via WhatsApp. No automated bot loops.
WhatsApp Live Chat
The fastest way to ask questions, verify floor setups, calculate station rates, or get assistance with subscriptions.
Emergency Shift Hotline
Reserved specifically for active floor issues during peak gaming shifts (Friday, Saturday, Sunday nights). Monitored directly by lead developers.
Official Email & Invoicing
Best for business invoices, GST receipts, feature requests, partnership inquiries, and custom tournament venue licensing.
Remote Desk Walkthrough
Need help importing your 50 PS5 titles or setting up station QR posters? An engineer will connect with you via AnyDesk or TeamViewer to set up your floor live.
Follow Rez Game on Instagram
Product updates, gaming café growth tips, setup showcases, and behind-the-scenes engineering.
Engineered for Gaming Shift Timings
Gaming centers don't close at 5:00 PM on weekdays. Our support monitoring is synchronized with your peak night gaming shifts.
Full staff coverage for rate changes, new café registrations, and general inquiries.
Extended weekend night coverage. Lead developers on call for live floor emergencies.
Frequently Asked Support Questions
How fast does the Rez Game support team respond?
Our average first-response time is under 12 minutes during standard operational hours on our official WhatsApp business channel (+91 9428528001). During Friday, Saturday, and Sunday evening shifts, active floor emergencies are prioritized with response times typically under 5–10 minutes.
Can an engineer connect via AnyDesk to help configure my stations?
Yes, absolutely. We provide free 1-on-1 remote desk onboarding via AnyDesk or TeamViewer to help you input station hourly rates, PS5 controller multiplier rules, and print your permanent counter QR posters.
What should I do if our broadband fiber cuts out during a busy tournament?
Because Rez Game runs in any modern browser without an on-premise server box, you can immediately switch your desk laptop or phone to a mobile 4G/5G hotspot. The operational desk consumes under 20 KB per hour, and all station timers remain accurate to the exact second.
Is support available for cafés outside India?
Yes. We support gaming centers worldwide via WhatsApp, scheduled screen-share calls, and email with multi-currency assistance for North America, Europe, the UK, and the Middle East.
Ready to Modernize Your Gaming Cafe Operations?
Set up your stations, configure custom hourly rates, print your café QR poster, and start managing live sessions in minutes.